Spend £15.00 more to get Free UK Shipping

  • Free UK Shipping £15.00

    Free economy delivery on all UK orders over £15, ONLY applies to retail customers with an order product cost above the £15 threshold. Customers must choose the free shipping method, upon checkout, to be eligible for this offer.

  • Free 100 Fairy Points £20.00

    Get 100 Fairy Points when you spend £20 or over.

Terms and Conditions

Terms & Conditions : Detailed below are the Terms and Conditions which apply to all transactions on the Cosmetics Fairy website. Placing an order confirms your acceptance of these terms & conditions, so please read them carefully.

Pricing : All pricing shown on this website is subject to availability. All product prices are shown in UK Pound sterling inclusive of VAT and exclusive of delivery.

Currency Converter : The currency converter displayed on this website, is linked directly to WebserviceX.net, and only gives an approximate estimate of the value you will pay in your local currency (either USD or EURO). The actual amount of GBP will be displayed on the checkout and will be the amount you will be charged. Your card issuer/paypal will convert this amount of GBP to your local currency based on their prevailing rates charged at the time of purchase. The currency converter is therefore merely a guide to the amount you will pay in your local currency.

Promotion Codes : Only one promotion code or gift voucher code, regardless of its origin, can be redeemed against any one order. Promotions do not apply to any site sales. Coupon/discount codes will only apply discount to the product value of the order. There will be no discount applied to shipping costs. Cosmetics Fairy has the right to withdraw discount codes at any time. Valid promotional codes are only displayed on our own Facebook page, Twitter page or website and blog directly. Only voucher and discount codes shown on these pages are valid. Voucher codes for our shop on other sites are not sanctioned by us and can not be guaranteed as genuine.

Free Gift Promotions : Any free gift promotion is subject to availability. To receive a free gift, the free gift message box (which will automatically appear once the free gift offer criteria has been met)  must be accepted and added to the order. If this is declined the free gift will not be sent. Cosmetics Fairy has the right to withdraw gift promotions at any time and will not be obliged to offer any additional compensation.

Deal of the Week : Each week we will offer a product which will be discounted to our normal price. This offer is subject to availability and will only be available at the reduced price advertised whist it is displayed in the deal of the week section. Cosmetics Fairy has the right to withdraw products and change products at any time and will not be obliged to offer any additional compensation for missed offers.

3 for 2 Offer : For each product you purchase in the 3 for 2 category, you will receive the cheapest item free. If you purchase 6 items from this category then you will receive the two cheapest items free, 9 items from this category then you will receive the 3 cheapest items free and so on.

Availability : All products are subject to availability and may be withdrawn at any time. If your order cannot be completed, due to an availability issue, you will be given a refund for the out of stock product(s) and the remainder of your order will be processed and sent to you . Cosmetics Fairy will not be obliged to offer any additional compensation for disappointment suffered.

Authenticity : We only advertise and sell products that are 100% genuine.

Images : All images on this website are for illustration purposes only and may differ from the actual product. From time to time colours may vary due to photographic/graphics constraints/processes.

Product Details : All products advertised on the Cosmetics Fairy website are new and unused. In relation to unboxed items we make every effort to advertise products clearly, noting in the advert whether they are sealed, unsealed etc. However, from time to time, products may have no mention of this within the advert and must be assumed to be an unsealed product. Many products will also have retail stickers attached. From time to time outer casing/packaging may be scratched. In relation to tester products, testers are not supplied free of charge. Testers are often the normal products sold, but with the packaging marked as ‘tester’. Some items may also be marked ‘not for individual sale’. By confirming your order to Cosmetics Fairy, you are confirming and accepting that you are aware of these facts and are satisfied to order on this basis. We make every effort to advertise products accurately. Please read item descriptions carefully.

Shipping Restrictions : Due to changes in the Royal Mail postal service, we are no longer allowed to ship large quantities of nail polish. The maximum amount of nail polish that can be shipped in any one order is 4 bottles of nail polish (no more than 60ml). 

Order Payment : Payment online can be made using either Credit/Debit Card or Paypal. If making payment online, please note we are not party to any details of your credit/debit card. Payment is verified by Paypal prior to the order being submitted to us. Cleared payment must be received by Cosmetics Fairy before any order can be dispatched. We do not accept payment by either cheque or postal order.

Checkout : Our checkout software does not currently support either Applemac or mobile device software.

Order Confirmation : Prior to submitting your order, please check carefully and ensure all details of your order and postal address are correct. Cosmetics Fairy will not be liable for incorrect addresses entered as a delivery address. Following submission of your order, you will receive an e-mail confirming that Cosmetics Fairy has received your order. This will detail your specific order number, which will be required in the event that you contact us with any queries. So please make sure you keep this confirmation safe and to hand should there be a query. All orders are accepted subject to our Terms and Conditions of Sale. We reserve the right to decline any order.

Delivery Terms & Conditions

Detailed below are the delivery terms and conditions which apply to all transactions on the Cosmetics Fairy website. Placing an order confirms your acceptance of these terms & conditions, so please read them carefully.

Dispatch

It is our intention to dispatch all orders received on a working day (Monday - Friday, excluding Bank Holidays) within 48 hours. Orders received on a weekend or bank holiday day, will be dispatched on the next working day available. Overseas orders are dispatched via the Royal Mail postal service. All orders must be paid for in full and payment cleared before dispatch.

Free Shipping over £15 (UK only)

Free shipping on all orders over £15, applies to customers with an order product cost above the £15 threshold. Customers must choose the free shipping method, upon checkout, to be eligible for this offer.

UK Shipping

You can choose your postal service from the following options :

UK Orders less than £15
Economy Delivery (3-5 working days) = £2.99

UK Orders over £15
SPECIAL OFFER! Free Economy Delivery On All Orders over £15

* We do not offer a Next Day Delivery Service.
* Orders are shipped Monday to Friday (working days)
* All delivery times quoted are approximate and can not be guaranteed. Delivery is dependant upon Postal Carriers services and bank holiday closures

Non-receipt of Order (UK)


If an order is not received you must notify Cosmetics Fairy in writing or by email within 30 days of dispatch as no claim can be made after this time.


Orders not received, which were dispatched by Standard or Tracked Postage, will not be deemed 'missing' until 10 working days have passed, therefore no resend will be offered until after this period. In the event that an order is deemed missing, our policy is to replace the order. Refunds will only be made on out of stock items. Replacement orders will only be sent to the original delivery address as advised on the initial order.


Orders returned 'Not Called For' (or similar) by Royal Mail will be refunded the cost of products upon receipt, excluding postage. Customers will be notified that the goods have been returned, the products refunded and the order effectively cancelled. The customer will then need to reorder the goods if they are still required.


Cosmetics Fairy shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Cosmetics Fairy reserves the right to Upgrade your chosen postal service from time to time

Cosmetics Fairy have the right to deviate from this policy from time to time.

~~~~~~~~~~~

International Shipping

For all overseas orders, the shipping method is Tracked or Signed Service, and will require a signature upon delivery of the goods.

We do not provide free shipping or an express service for overseas orders.

Tracking numbers are provided by email after the goods are shipped.

Due to various restrictions, we can not ship any aerosol product or any flammable product overseas. Should this type of item be ordered on an overseas order, then we will automatically refund the non-permitted items and ship the remainder of the order.

The total weight we will ship overseas is no more than 2kg in weight in any one order.

We will only ship to the following countries : Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Turkey, Ukraine, United Kingdom and all outlying territories, United States.

Overseas shipping prices below.(Prices quoted in GBP).

Package   Weight

Price Inc   Vat

0-100g

£6.50

101-250g

£7.50

251-500g

£9.50

501-1000g

£13.50

1001-1500g

£16.50

1501-2000g

£20.00

~~~~~~~~

Non-receipt of Order (Overseas)


If an order is not received you must notify Cosmetics Fairy in writing or by email within 30 days of dispatch as no claim can be made after this time.


Orders not received, which were dispatched by Signed or Tracked Service, will not be deemed 'missing' until 30 working days have passed. In the event that an order is deemed missing our policy is to replace the order. Refunds will only be made on out of stock items.


Orders returned 'Not Called For' (or similar) by your Country's Postal Service will be refunded the cost of products upon receipt, excluding postage and a restocking fee of £2.50. Customers will be notified that the goods have been returned, the products refunded and the order effectively cancelled. The customer will then need to reorder the goods if they are still required.


Cosmetics Fairy shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Cosmetics Fairy have the right to deviate from this policy from time to time.

~~~~~~~~~~~~~~~~~~


Returns Policy : In the rare event of a customer receiving an incorrect item, Cosmetics Fairy will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.

If a product has been damaged in transit or is faulty, please contact us on 01527 892526 or sales@cosmeticsfairy.co.uk within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge. Photographic evidence may be required to support a claim.


If you wish to cancel an order before we have sent the goods, you must confirm by email. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.

If you change your mind and wish to return a product after your order has been sent to you or after you have received it, then no problem. The following procedures will apply :

Distance Selling Regulations (DSR) state a customer has the right to 'cancel' the contract at any time up to '7 working days starting the day after delivery'


The product(s) must be returned in a fully re-saleable condition ie. unused, unopened and in the same condition as they were originally dispatched by Cosmetics Fairy.

* For safety and hygiene reasons Cosmetics Fairy will not accept, for exchange or refund, any item which has been used or is not in the exact condition in which it was dispatched by us.

You must contact us by phone or email to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. Sorry but unless the product(s) are faulty or do not conform to your order, we can not refund the delivery charge. Please also note, that if you chose the free shipping delivery method, then there will be a £2.50 handling charge per order for any returned item(s).

Please return them to the address at the bottom of the page along with a note of your details and the reason for return.

Complaints : All complaints will be acknowledged within 3 working days, although we try to acknowledge all complaints immediately where possible. The customer will be informed of all progress.

Cosmetics Fairy reserves the right to contact customers regarding orders. Cosmetics Fairy reserves the right to deliver to the billing address only. Cosmetics Fairy reserves the right to refuse or cancel orders at the discretion of our management.

In accordance with the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given Cosmetics Fairy express permission to do so.

As a statement these Terms and Conditions do not affect your statutory rights as a consumer

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Cosmetics Fairy
Shepherds Croft, Upper Goosehill, Broughton Green, Droitwich, Worcestershire, WR9 7ED
VAT No: 944 1576 12

Tel : 01527 892526

Opening Hours : Monday - Friday, 9am to 1pm

Cosmetics Fairy is a trading name of Cosmetic Kingdom Limited registered in Englandand Wales Company Number 7639080